Stop reading every ticket. Start fixing the right things.

The Support agent reads your customer conversations and surfaces what customers are actually frustrated about, so you fix root causes, not just reply to tickets.

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What you get

Surface recurring pain patterns from support conversations
Get prioritized recommendations on what to fix
Draft reply suggestions for common issues
Connect Intercom for real conversation data

How it works

1
Connect your support tool
Link Intercom through the wizard. The agent reads conversation threads to build a picture of what customers are struggling with.
2
Identify patterns
Laika groups similar complaints and frustrations, then ranks them by how frequently they appear and how much sentiment they carry.
3
Read the triage report
The panel shows recurring themes, top pain points, and draft reply suggestions for the most common issues, ready to customize and send.
4
Fix root causes
High-impact issues are pushed to your Board so they become product work, not just replies that pile up again next week.